Journals →  Gornyi Zhurnal →  2020 →  #5 →  Back

ArticleName Implementing student services in maintenance of academic activities in universities
DOI 10.17580/gzh.2020.05.16
ArticleAuthor Degtyarev A. V., Velesevich V. I., Morozova T. V.

Students Office, NUST MISIS, Moscow, Russia:

A. V. Degtyarev, Director, Candidate of Chemical Sciences
V. I. Belesevich, Deputy Director, Professor, Candidate of Engineering Sciences
T. V. Morozova, Deputy Director, Associate Professor, Candidate of Engineering Sciences, morozova.tanya@gmail.соm


The article reviews the student services meant to create the environment for the students to handle various problems connected with training, education management, community life, social assistance etc., based on the available experience of Russian and foreign universities. It is necessary to invite dedicated personnel to ensure the wanted quality of student services. Practical application of methodology of an innovative structural subdivision establishment in form of a multi-functional center is illustrated in terms of the Student Office at the National University of Science and Technology (NUST MISIS). The organization stages of the structural subdivision meant for supervision and maintenance of education of bachelors, specialists, masters and post-graduates are described. In terms of the structural subdivision established at NUST MISIS, the capability of optimization in document flow and in people management in order to cut up time of paperwork and student application processing is demonstrated. It is proposed to handle application processing with and without the participation of applicants. The mechanism of social assistance is re-adjusted to be of higher efficiency for students. In compliance with the proposed principles, the work of the Students Office is organized, and the organization standards are formulated for a structural subdivision establishment in the form of a multi-functional center in universities.

keywords Students Office, academic activities, training and supervision, functions, process schedule, efficient control, student services, multi-functional center

1. Reichert S., Tauch C. Trends IV: European Universities Implementing Bologna : Report. European University Association, 2005. Available at: (accessed: 28.12.2019).
2. Audin К., Davy J., Barkham M. University quality of life and learning (UNIQoLL): An approach to student well-being, satisfaction and institutional change. Journal of Further and Higher Education. 2003. Vol. 27, Iss. 4. pp. 365–382.
3. Ciobanu A. The role of student services in the improving of student experience in higher education. Procedia – Social and Behavioral Sciences. 2013. Vol. 92. pp. 169–173.
4. Patton L. D., Renn K. A., Guido F. M., Quaye S. J., Evans N. J., Forney D. S. Student development in college: theory. Research, and practice. 3rd ed. San Francisco : John Wiley & Sons, 2016. 560 p.
5. Bailey T. L., Brown A. Online student services: current practices and recommendations for implementa tion. Journal of Educational Technology Systems. 2016. Vol. 44, No. 4. pp. 450–462.
6. Lezhnina M. A., Isupova I. N. To the question on efficiency of granting state services. Vestnik Mariyskogo gosudarstvennogo tekhnicheskogo universiteta. Ser.: Ekonomika i upravlenie. 2009. No. 1(5). pp. 35–41.
7. Litvintseva E. A., Karpichev V. S., Romanov V. L., Rybakova I. N., Pereverzina O. Yu., Melnikova N. S. Management of government services. Face to face with general public. Moscow : Prospekt, 2016. 112 p.
8. Golovshchinskiy K. I., Tyumentseva E. V., Stepanov I. M., Eliseenko V. F., Sivasheva N. M. et al. Technologies of creation of multi-functional centers for rendering government and municipal services. Moscow : NIU VShE, 2011. 103 p.
9. Rating of multi-functional center. Ministry of Economic Development of the Russian Federation. Available at: (accessed: 28.12.2019).
10. Klemeshova D. D. Interaction of multi-functional centers with government and municipal agencies : problems and solutions. New Dawn in Science : Future Development. XI International Scientific and Practical Conference Proceedings. Cheboksary : TsNS Interaktiv plyus, 2017. pp. 304–306.
11. The University. Varna Free University, 2019. Available at: (accessed: 15.12.2019).
12. Education support. Australian National University. Available at: (accessed: 15.12.2019).
13. Schuh J. Н., Jones S. R., Torres V. Student services: a handbook for the profession. 6th ed. San-Francisco : John Wiley & Sons, 2017. 610 p.
14. Petrov V. L. Training of mineral dressing engineers at Russian universities. Tsvetnye Metally. 2017. No. 7. pp. 14–19. DOI: 10.17580/tsm.2017.07.02
15. Petrov V. L. Federal training and guideline association on applied geology, mining, oil and gas production and geodesy – a new stage of government, academic community and industry cooperation. Gornyi Zhurnal. 2016. No. 9. pp. 115–119. DOI: 10.17580/gzh.2016.09.23
16. Puchkov L. A., Petrov V. L. The system of higher mining education in Russia. Eurasian Mining. 2017. No. 2. pp. 57–60. DOI: 10.17580/em.2017.02.14
17. Malone T. W. The Future of Work: How the New Order of Business Will Shape Your Organization, Your Management Style and Your Life. Boston : Harvard Business Review Press, 2004. 240 p.

Language of full-text russian
Full content Buy